My Account FAQs

How do I create an account?
1) Click the "Create a New Account" link at the top right side of our site.
2) Enter your First and Last Name, Email Address and Password.
3) Click Submit.

Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.
How do I edit my account information?
Click the "My Account" link at the top right hand side of our site to log in and edit your account information..
How much is my shipping?
Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.
I forgot my password.
Click the "My Account" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password?". That link will take you to a page where you will be asked to enter your email address. Enter your email address and click the "Submit" button. You will receive an email with a link to reset your password.
How do I return my product?
Please click here for more information on returning an item.
I received the wrong product.
If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.
What is your return policy?
Please see our Shipping & Returns for complete details regarding our return policy.
I am unable to login?
Make sure you are in the correct store where you account was created. If you are not a wholesaler, you should be shopping in or for EU residents you can also shop at If you are a BioSignature Practitioner/Wholesaler, be sure you are shopping at or for EU residents you can also shop at

Other tips if you cannot login:
Clear your browsers cache, exit the browser, then reopen and try again.
If using the "forgot password" link, be sure you are typing in the correct e-mail address and the spelling is correct.
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